Features
Everything you need to automate support
10 powerful features that work together to handle the repetitive 80% of your tickets — so your team can focus on the relationships that matter.
Start free trial →AI Auto-Resolution
Resolve 80% of tickets without lifting a finger.
When a customer email arrives, our AI reads it, understands the intent, and searches your knowledge base for the best answer — all in under 2 seconds. It then composes a natural, on-brand reply and sends it directly to the customer.
The AI learns your specific tone, common phrases, and product terminology from your uploaded knowledge base. Tickets it cannot resolve with high confidence are escalated to your team with a full context brief, so no customer ever falls through the cracks.
AI Auto-Resolution
Resolve 80% of tickets without lifting a finger.
Multilingual Support
Arabic and English, natively — not as an afterthought.
AI TicketSolved was built with Arabic as a first-class language. Our AI automatically detects the customer's language and responds in kind — switching seamlessly mid-conversation when needed.
We support Modern Standard Arabic, Gulf dialects, and Levantine dialects, with context-aware formality levels. Mixed Arabic-English messages (Arabizi) are handled naturally without any extra configuration.
Multilingual Support
Arabic and English, natively — not as an afterthought.
Multi-Channel Inbox
Email, WhatsApp, and Web Chat from one dashboard.
Manage all your customer conversations from a single unified inbox. AI TicketSolved connects to Gmail, any SMTP email provider, WhatsApp Business, and your website via our embeddable chat widget — all feeding into the same dashboard.
Each channel inherits the same AI capabilities: auto-resolution, sentiment analysis, escalation routing, and analytics. Add new channels as your business grows without any additional configuration.
Multi-Channel Inbox
Email, WhatsApp, and Web Chat from one dashboard.
Human-in-the-Loop
AI drafts. You decide. Zero risk.
Switch any client or ticket category to review mode. The AI still does all the work — reading the ticket, searching your knowledge base, composing the perfect reply — but pauses before sending and puts the draft in your queue.
Your agents see the AI's draft, the customer's message, and the confidence score side by side. One click to approve and send, or make edits first. This mode is ideal for sensitive topics, billing disputes, VIP customers, and new product launches.
Human-in-the-Loop
AI drafts. You decide. Zero risk.
Knowledge Base Management
Your docs become AI superpowers in minutes.
Upload any document — PDF, Word, CSV, or plain text — and the AI indexes it automatically using vector embeddings. It understands semantic meaning, not just keywords, so it finds the right answer even when the customer phrases it differently.
The dashboard gives you full visibility into your knowledge base: which articles get used most, where the AI lacks coverage (knowledge gaps), and a one-click editor to add new Q&A pairs. No technical knowledge required.
Knowledge Base Management
Your docs become AI superpowers in minutes.
Real-Time Analytics
See what's working — and what isn't — at a glance.
Your dashboard shows real-time metrics: total tickets, AI resolution rate, escalation rate, average response time, and SLA compliance. Drill into any time period, channel, or category to understand performance trends.
The Friction Point Analysis feature surfaces recurring customer pain points automatically. When the AI notices the same question being asked repeatedly, it flags it as a gap you can fix — turning your support queue into product intelligence.
Real-Time Analytics
See what's working — and what isn't — at a glance.
CSAT Surveys
Automatically measure customer happiness.
After each resolved ticket, AI TicketSolved automatically sends a one-click satisfaction survey to the customer. Responses feed directly into your analytics dashboard, giving you a real-time CSAT score.
CSAT data is broken down by channel, agent, AI vs human resolution, and ticket category — so you can pinpoint exactly what's delighting customers and what needs improvement.
CSAT Surveys
Automatically measure customer happiness.
Slack Integration
Escalation alerts go straight to your team's channel.
Connect AI TicketSolved to your Slack workspace in one click. When the AI escalates a ticket — due to high urgency, low confidence, or detected frustration — an instant Slack alert goes to your designated channel with the full ticket context.
The alert includes the customer's message, the AI's attempted resolution, the confidence score, and a direct link to the ticket in your dashboard. Your team never needs to monitor a separate inbox.
Slack Integration
Escalation alerts go straight to your team's channel.
Jira & Zoho Integration
Push support tickets to your dev team instantly.
When a support ticket reveals a bug or feature request, create a Jira issue or Zoho Desk ticket with one click — directly from the support dashboard. The ticket context, customer information, and priority level carry over automatically.
Your engineering team sees the original customer message and context, not just a vague task. Reduce the back-and-forth between support and engineering, and close the loop faster.
Jira & Zoho Integration
Push support tickets to your dev team instantly.
Web Chat Widget
Add AI chat to any website with 2 lines of code.
Embed a fully branded AI chat widget on your website or e-commerce store with a single script tag. Visitors get instant AI-powered answers 24/7, with escalation to a live agent if needed.
The widget is fully customizable — brand color, launcher position, welcome message, and business hours. Chat transcripts sync to your dashboard alongside email tickets, giving you a complete picture of all customer interactions.
Web Chat Widget
Add AI chat to any website with 2 lines of code.
Ready to see it in action?
All 10 features are included in your 14-day free trial. No credit card needed.