About us
Support that speaks every language
We started AI TicketSolved because we were frustrated. Most AI support tools were built for English-speaking Western companies. Arabic customers got clunky translations, wrong tone, and bots that didn't understand them.
It started with a bad support experience. Our CEO was running customer success for a fast-growing Gulf e-commerce company. Tickets were piling up — Arabic inquiries mixed with English ones — and every tool they tried was either built for a different language or required a 3-month implementation project.
He met Sara at a tech conference in Dubai. She had spent years building Arabic NLP models and was convinced that the language deserved first-class treatment in every AI application. They started building.
AI TicketSolved launched in early 2025. Within six months, customers were resolving 80% of tickets automatically while their support teams focused on the work that actually needed human judgment. Today we process over 10,000 tickets per day across 40+ countries.
Our mission is simple: make world-class AI customer support accessible to every business, regardless of language, size, or technical resources.
What we believe
The principles that guide every product decision.
Customer-first, always
Every decision we make starts with one question: does this make life easier for the end customer? Speed, clarity, and empathy are built into every AI response.
Built for the world
Arabic is not an afterthought — it's a first-class language in our platform. We design for diverse markets, dialects, and cultural contexts from day one.
AI augments humans
We believe AI should make support teams superhuman, not replace them. The best outcomes happen when AI handles the routine and humans handle the nuanced.
Trust through transparency
We publish what our AI can and can't do, show confidence scores, and let humans stay in the loop. No black-box surprises for you or your customers.
Speed as a feature
A support ticket answered in 10 seconds beats one answered in 10 hours even if the quality is similar. We obsess over response latency at every layer.
Grow with your customers
Whether you're handling 50 tickets a month or 50,000, the platform scales without you re-architecting anything. Just flip a plan and keep going.
The team
Built by people who have lived the problem.
Ahmad Al-Rashid
CEO & Co-founder
Former VP of Customer Success at a Gulf e-commerce unicorn. Saw first-hand how broken support tooling was for Arabic-speaking customers.
Sara Nasser
CTO & Co-founder
Previously a senior ML engineer at a leading NLP research lab. Built the Arabic language understanding engine from the ground up.
Omar Khalil
Head of Product
Ex-Zendesk product lead with 8 years of experience in support tooling. Champions the human-in-the-loop philosophy across all product decisions.
Lina Mostafa
Head of Customer Success
Former support team lead who managed 20+ agents. Understands the real workflow pain points that AI TicketSolved was built to solve.
Ready to join us?
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